Printer Issues 

1. Personal Information

   Your First Name *

   Please enter your first name as it is listed on your City ID card.

   Your LAST Name *

   Please enter your LAST name as it appears on your City ID card.

   Your KCFD Employee ID# *

   Please enter your Employee ID number which is found on the back of your City ID card.

   Your Company Email address: *

   Please enter your KCFD email address so that we may report back to you when the issue has been resolved.

   Your Phone Number *

   Please enter a valid phone number in the ###-###-#### format so that we might contact you for clarification of the issue with the printer.

   Who is your Manager? *

   Please enter your manager's email address (or name if you don't know the email address) so that they can be notified in case anyone else reports to them the same issue with the printer.  They will be copied on any emails associated with this issue.

   Have you notified your manager? *

   Please indicate whether you have notified your manager of the issue.  If you have, please inform them that you have also submitted a ticket to the KCFD IT Department.  If not, please do so.  If you are the Manager, thank you!

   No

   Yes

   I am the Manager

2. Printer Information

   Printer Manufacturer *

   Please indicate the manufacturer of the printer you are enter this report on.

   Hewlitt-Packard

   Konica-Minolta

   Ricoh

   Other Manufacturer

   Inventory/Asset Number *

   If this printer is a Konica-Minolta printer, please indicate the KM # (ie. 9460 ####) associated with it.  This is located on a label on the printer with the Konica-Minolta support line phone number on it.

   -----9460 32159460 32209460 32229460 32239460 32249460 32269460 32279460 32309460 32319460 32369460 32449460 33169460 5457Other Asset # (Include in description)Can not locate Asset #

   Where is the printer located? *

   If you are unsure of which printer to choose, please choose "Other Printer" and put the location description in the "Additional Information" box below.

   Century Towers Fire AdminCentury Towers SupportCentury Towers Fire PreventionEastwood Billing Area Fax PrinterEastwood Billing AreaEastwood Billing RecordsEastwood DispatchEastwood I/TEastwood Medical Bureau AdminEastwood MST OfficeEastwood Operations AreaEastwood Tech Services AdminEastwood VMT OfficeFire Academy AdminFire Academy Supply RoomFire Academy VMT OfficeFire Station #04 - BC 108 PrinterFire Station #05 - AARFFire Station #08 - BC 102 PrinterFire Station #14 - BC 103 PrinterFire Station #19 - BC 106 PrinterFire Station #23 - BC 104 PrinterFire Station #27 - BC 301 PrinterFire Station #35 - BC 105 PrinterFire Station #36 - BC 107 PrinterOther Location Not Listed

   Contact Phone Number

   If a contact phone number for your location is different that the phone number you listed above, please include it here with the following format:  ###-###-####.

            
   
   

3. Issue with Printer

   Problem with Printer *

   Please choose the issue you are having with the printer.  If the issue is NOT listed, please choose "Other Issue not listed" and then describe the issue in the "Additional Information" box below.

   Can not scan to specific locationError Message on PrinterPaper Feeder not feeding correctlyPaper JamPrinted pages are too darkPrinted pages are too lightPrinter making strange noisesPrinter requires ServicePrinter won't punch holesStaples, EmptyToner, Black, EmptyToner, Cyan, EmptyToner, Magenta, EmptyToner, Yellow, EmptyWaste Toner Cartridge FullUnknown Issue - Printer won't printOther Issue Not Listed, Describe in Comments

   Problem Urgency *

   Please indicate the urgency in which this problems needs to be resolved.

   Very HighMediumVery Low

   Additional Information

   Please enter printer information if you did not select the exact printer from the list above.  We need printer Manufacturer, Model, the Location of the printer and if it's attached directly to a computer or it's a network printer.

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   Please also enter any additional information that you can think of that might be helpful in diagnosing the problem.
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